Privacy Policy

This Privacy Policy (“Policy”) explains how XSELL BUSINESS HUB (“we”, “us”, or “our”) collects, processes, uses, stores, and protects your personal information when you access or use XOFLIX.TV and our branded Android application. By using the Service, you acknowledge that you have read and understood this Policy.

1Data Controller

The data controller responsible for the processing of your personal information is XSELL BUSINESS HUB. For any data-related enquiries, you may contact us at Support@xoflix.tv.

2Information We Collect

We collect the following categories of personal information when you register for or use the Service:

• Full name
• Email address
• Phone number
• Payment information (processed securely via our payment processor)

We do not collect IP addresses, viewing history, device fingerprints, or behavioural data for advertising purposes.

3Lawful Basis for Processing

We process your personal information on the following lawful bases:

• Contractual necessity — to provide, manage, and deliver the Service to you
• Legitimate interests — to operate, maintain, and improve our platform
• Legal compliance — to meet our obligations under applicable laws and regulations
• Consent — where you have specifically consented, such as for marketing communications

4How We Use Your Information

We use the information we collect for the following purposes:

• Creating and managing your account
• Processing subscription payments and verifying transactions
• Providing customer support and resolving service enquiries
• Sending transactional communications (account alerts, subscription updates)
• Sending promotional and marketing communications where you have consented (you may opt out at any time)
• Complying with applicable legal and regulatory obligations

5Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected:

• Account data — retained for the duration of your active subscription and for up to 12 months following its expiry
• Payment records — retained in accordance with applicable financial and tax legislation
• Deletion requests — fulfilled within 30 days, subject to any mandatory legal retention obligations

6Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Payment processors — solely to complete subscription transactions
• Service providers — under binding data processing agreements, prohibited from any secondary use
• Legal obligations — where required by applicable law, regulation, or valid court order

7International Data Transfers

Your personal information may be processed or stored in a jurisdiction outside your country of residence. Where such transfers occur, we implement appropriate safeguards in accordance with applicable data protection law to ensure your information remains protected.

8Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security reviews. In the event of a data breach, we will notify affected individuals and relevant authorities within the timeframes required by applicable law.

9Cookies & Tracking Technologies

We use strictly necessary cookies only — those required for authentication and session management. We do not use advertising cookies, third-party analytics, or profiling technologies of any kind.

10Your Rights

Subject to applicable law, you have the following rights in relation to your personal information:

• Access — request a copy of the information we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Restriction — request that we limit how we process your data
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on your consent, withdraw it at any time

To exercise any of these rights, submit a written request to Support@xoflix.tv. We will respond within 30 days.

11Children’s Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us at Support@xoflix.tv and we will delete it promptly.

12Marketing Communications

We will only send you marketing communications where you have provided consent. You may opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Opting out of marketing communications will not affect transactional messages related to your account or subscription.

13Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be reflected via the effective date shown at the top of this document. Where changes are significant, we will notify you directly. We encourage you to review this Policy periodically.

14Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

XSELL BUSINESS HUB
Email: Support@xoflix.tv